Customer Service & Support - Creed Foodservice

Industry Leading Service

delivering exceptional customer experiences together

At Creed Foodservice, delivering exceptional customer experiences is a team effort. Every interaction reflects our dedication to quality, care and going above and beyond for our customers. Together, we strive to create positive, lasting impressions that set us apart and ensure customer satisfaction every step of the way.

recognised customer service

We’re incredibly proud to maintain one of the highest service levels in the industry, achieving over an impressive 99%. But we don’t stop there – we continually evaluate our business and the delivered foodservice marketplace to challenge ourselves and strive to remain best in class.

Our commitment to exceptional service hasn’t gone unnoticed. We’ve been honoured to receive multiple FWD (Federation of Wholesale Distributors) Gold Awards for Wholesale Service to Foodservice, recognising our dedication to excellence.

Contact Our Team

dedicated to great service

Our customer service team are available to call 08:30 – 17:00 Monday to Friday on: 01452 857555

For real time responses, please see our chat feature in the bottom right hand corner of your page to speak directly to a member of our team from 08:30 – 16:30 Monday to Friday.

Or alternatively, call us on 01452 858180 to go through to the switchboard to select your department.

With Creed Foodservice

expect care at every step

your team

Many of our customers rate their relationships with us higher than with competitors, reflecting the value we place on building strong, lasting connections. With direct access to our telesales and customer service teams, as well as dedicated field sales representatives, we prioritise personalised support. Our teams combine exceptional customer care with extensive product knowledge, helping you find the perfect solution, whether it’s for your menu, budget or end consumer.

customer service

Our Customer Service Executives collaborate closely with our telesales and operations teams to uphold and enhance service levels for our customers. They play a pivotal role in our daily service operations, ensuring customers are kept informed by providing timely ETAs for deliveries, especially if any routes experience delays.

resolution time

We strive to deliver high-quality foodservice products supported by exceptional service. However, if a product falls short of expectations or you are not completely satisfied with our service, our Customer Service Executives are committed to responding with a resolution within 60 minutes. With our digital delivery system, our team can begin resolving any order issues and credit notes as soon as they are generated.

customer focused each & every day

Over the years as our business has grown rapidly, we’ve put the right processes, people and training in place to ensure we remain focused on great service internally between departments as well as externally to our customers and suppliers. From our customer facing and non-customer facing operational teams, to our field sales, telesales and all of our head office support teams – we all understand the importance of great service.

Each morning, we hold a ‘service circle’ meeting in our depots to bring together key people from customer service, telesales, transport, and operations to seek continuous improvement by reviewing the previous day’s performance as well as feedback from our driver debriefs.